PulseTec Solutions

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Retention Management

Retention Management offers the fitness industry's only automated member communication and retention program. By harnessing the power of email technology, their services will help you to keep your members engaged, improve awareness and utilisation of your revenue producing services and increase your net member Increase your touch points with your membersgrowth.

Retention Management provides the technology solution that creates a seamless support system for health club members throughout the cycle of their membership. Their focus on member attendance, health/fitness education and the automation of attrition defence systems is an extremely comprehensive and innovative approach to improving retention and increasing club revenues. Retention Management eliminates many of the complexities and time demands of running a comprehensive retention improvement program for a club. Their mission: Create a positive impact on a club's bottom line through improved member retention.

Retention Management's service provides:

  • Member data consistently analysed and segmented based on usage
  • New member welcome and integration program
  • Personalised attendance-based emails that encourage visits and offer helpful health and wellness information
  • Marketing blasts to promote services and increase ancillary revenue
  • Birthday and holiday greetings
  • Renewal reminders for term memberships
  • Intuitive recovery program specifically targeted to your non-users
  • Quick and easy account setup and maintenance through the online client portal
  • Secure email delivery and compliance with all SPAM rules and regulations

Incentivise and motivate customers to participate more and stay members for longer. Retention Management offers an email service that has been specifically developed to help fitness club owners:   

Turn new members into regular users

New member emails make them feel valued and ensures frequent, consistent usage during those vital first few weeks.

Manage personalised communications with ease

With our user-friendly and secure online portal creating customised, personalised, messages is quick and simple – no need to use multiple systems.

Recruit more members

Prospect emails allow you to send targeted, SPAM proof messages to new prospects lists, guests and former members.

Increase participation

Automated motivational emails ensure people remain focused on their goals and encourage them to try new activities.

Maximise revenue

Regular contact will ensure you get the best ROI by retaining the members you worked so hard to recruit. Promote added value services and pay on the day events to generate additional revenue.

Reduce cancellations

Tracking reports highlight those members who visit less frequently and allow you to act proactively to rekindle their interest.

Build strong relationships

Personalised emails and automated messages to mark birthdays ensure members feel valued and appreciated.

Solutions made to fit any centre’s needs

Less than 600 members? We have developed our Core program to offer you all the benefits of our full service but at cost that you can afford.  Contact us to find out more.

And, with our automated program, your members give you all the credit. Retention Management is invisible to your members.

For more information on Retention Management services visit:

www.retentionmanagement.com

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